Overview
This Privacy Policy explains how The Shoulder Rebuild System ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or purchase our program. We are committed to handling your information responsibly and in accordance with applicable privacy laws.
Information We Collect
We may collect the following types of personal information:
- Identity and contact information: your name, email address, and other details you provide when purchasing or enquiring about the program.
- Payment information: payment details are processed securely through Stripe. We do not store your full card details on our servers.
- Usage data: information about how you interact with our website, including pages visited, time on site, and referring URLs, collected via analytics tools.
- Communications: any messages or correspondence you send us.
How We Use Your Information
We use your personal information to:
- Process your purchase and provide access to the program
- Communicate with you about your order, check-ins, or programme progress
- Send relevant program-related communications (you may opt out at any time)
- Improve our website and services
- Comply with legal obligations
Analytics and Tracking
We may use analytics tools (such as Google Analytics or Meta Pixel) to understand how visitors use our website. These tools may collect data such as your IP address, browser type, and pages visited. You can control cookies through your browser settings.
Data Sharing
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering the program (such as payment processors, email platforms, and program delivery tools). These parties are obligated to keep your information confidential and use it only for the purposes we specify.
Data Storage and Security
Your information is stored securely. We take reasonable steps to protect your personal data from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at the email address below.
Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@drdavidhoare.com.